Deliver Credibility, Accuracy, Practical Value
Building the Business Case
Solution Matrix Ltd®

Your Satisfaction Guaranteed!

Solution Matrix Ltd Customer Satisfaction Guarantee

Phone or email Solution Matrix Ltd for technical support, product information, or customer service.

Our goal is to reduce risk in business, not raise it. Ordering from Solution Matrix Ldt is 100% risk free!

Online orders from Solution Matrix Ltd ship with:

  • Full Customer Satisfaction Guarantee
  • PayPal Buyer Protecdtion
  • Payment Privacy
  • Replacement Insurance
  • Lifetime Customer Support

For all Customer Service Requests, please contact:

Solution Matrix Limited, 292 Newbury Street, Boston, MA 02115  USA
Ph +1.347.748.1253  Monday - Friday, 9:00-17:00 US Eastern Time
Email: [email protected]

Customer Satisfaction Guarantee

Ebooks and Software Products: If you are not satisfied with products ordered from Solution Matrix Ltd, write us within 7 days of your order, request and receive a full refund for your purchase. Please include with your request a written affirmation that you have destroyed all copies of the registered, numberd software in your possession, and that you have not distributed or stored copies elsewhere.

Business Case Master Class Seminars: If you register for one of our seminars, attend, and are not completely satisfied with the Business Case Master Class, please let us know in writing within 7 days after the final scheduled date you registered for, request and receive a full refund of your seminar fee.

Buyer Protection and Payment Privacy from PayPal

All shopping cart orders process through PayPal, assuring you of complete PayPal security and PayPal Buyer Protection. Order products and services through our shopping cart using MasterCard, Visa Card, Discover Card, American Express, or a PayPal account. You do not need a PayPal account to order by debit or credit card.

If you fail to receive your order, or if you believe the product you receive is not "As advertised," contact PayPal at the address included with your receipt within six months of ordering and request a PayPal Buyer Protection refund.

For your online orders, knowthat your credit card information remains with PayPal. Solution Matrix Ltd never sees and never has access to your credit card information.

Read our Privacy and Security Policy and If you have questions questions, please write us at [email protected]. You will receive a same-day response.

Lifetime Customer Support and Replacement Insurance

Phone or email Solution Matrix Ltd for technical support, product information, or customer service--there is no time limit for Customer Support!

If you ever need replacement copies of products you have ordered, contact us at [email protected] and let us know the products ordered and the approximate date of your original order. We will be pleased to restore your product package to our download server and send you a new download link, within 24 hours of receiving your request.

Browse and Shop Securely

The padlock in the address bar are your assurance that all communications between you and this website are securely encrypted. The Business Case Site operates under protection of a secure SSL certificate first issued to Solution Matrix Limited in 2014.

Verify current site security status by clicking the icon below.