Your personal privacy is important! Solution Matrix Ltd requests very limited information with orders, seminar registrations, and contact form messages: Only your name, email address and, optionally, your phone (if you want us to reach you by phone). We do not use this information for any other purpose and we do not share this information with anyone.
We keep your name and email securely in our records for three purposes only: (1) To send product download links to customers, (2) to provide timely, direct responses to those who write or phone us, and (3) to confirm eligibility for after-sales customer support, refunds, and product replacements.
Solution Matrix Ltd does not send promotional emails, newsletters, or marketing messages, nor do we provide your data to those who do.
Solution Matrix Ltd does use tracking services from Clicky Analytics, of Portland, Oregon, to track website visits by IP number. This helps us (1) identify site content that is most useful to visitors (2) plan improvements in the website experience and (3) find any problems visitors may have in navigating the site. Tracking data never include visitor names, email, or any other personal identifiers. We and our tracking service do not share tracking these data with anyone.
Site Security and Safety
The Business Case Website relies on Cloudflare of San Francisco, California, for Content Distribution, to providerapid site access worldwide. Cloudflare also provides firewall protection, SSL certification, and secure encryption for site visitors.
Sucuri Services of Los Angeles, California scans the entire site continuously to ensure the site is free of virus and malware.
Shop in Privacy
Order Solution Matrix products and services through our shopping cart by MasterCard, Visa, Discover, or American Express cards, or by PayPal account. Payment by all methods process through PayPal on the PayPal site. Only you and PayPal see your payment information. Solution Matrix Ltd never sees your payment information.
When we issue refunds, we do so by directing PayPal to return funds to your original mode of payment, which is known only by PayPal. This assures you of complete PayPal security, buyer protection, and privacy.
PayPal Buyer Protection extends for six months after you order. You can submit a claim to PayPal any time during this period for an item "Not delivered," "Not as described," or "Defective."
For more on PayPal Buyer Protection that comes with your Solution Matrix Orders, click the PayPal logo above.