Your orders from Solution Matrix Ltd ship with:
- Lifetime Customer Support
- No-Hassle Returns & Refunds
- Replacement Insurance
- Payment Data Privacy
- PayPal Buyer rotection
- Satisfaction Guarteed
Lifetime Customer Support
Phone, mail, email, or use our contact form to reach Solution Matrix Ltd any time for technical support, product information, refunds, replacements, or customer service—there is no time limit for customer support! Receive support by contacting:
Solution Matrix Ltd, 292 Newbury Street, Boston, MA 02115 USA
Ph +1.617.849.8478 Mon - Fri, 9:00-17:00 US Eastern Time
Or use the Contact Form:
No Hassle Refunds
Ebooks and Software:
If you are not satisfied with products ordered from Solution Matrix Ltd, you can request a refund within 7 days of your order by clicking Product Refund below, completing, and submitting the request form. You will receive a full refund for your purchase, issued by PayPal to your original mode of payment.
Please note that your electronic signature on the refund request form is your written affirmation that you have destroyed all copies of the registered, numberd software and documents in your possession, and that you have not distributed or stored copies, in any form anywhere.
Business Case Master Class Seminars: If you register for one of our seminars, attend the full seminar, and are not completely satisfied with the Business Case Master Class, email Solution Matrix Ltd within 7 days of the final seminar class meeting and request a Customer Satisfaction Refund. You will receive a full refundof your seminar fee, issued by PayPal to your original mode of payment.
Please note that your email request is your your written affirmation that you attended all scheduled days of the offering you registered for, and are not satisfied with the Business Case Master Class Seminar.
PayPal Buyer Protection
All shopping cart orders process through PayPal, assuring you of complete PayPal security and PayPal Buyer Protection. You can order products and services through our shopping cart using MasterCard, Visa Card, Discover Card, American Express, or a PayPal account. You do not need a PayPal account to order by debit or credit card.
If you fail to receive your order within 24 hours of ordering, or if you believe the product you receive is not "As advertised" or "defective," contact PayPal at the address included with your receipt within six months of ordering and request a PayPal Buyer Protection refund.
PayPal Buyer Protection extends for six months after you order. You can submit a claim to PayPal anytime during this period for an item "Not delivered," "Not as described," or "Defective."
For more on PayPal Buyer Protection that comes with your Solution Matrix orders, click the PayPal logo above
Replacement Insurance—For Life
If you need replacement copies of products you have ordered, request replacements by by emailing your request to Solution Matrix Ltd. Please include your product registration ID if you have it. In any case, let us know the products ordered, your name, and the approximate date of your original order. Also indicate the email address for receiving a new download link.
We will be pleased to restore your product package to our download server and send you a new download link within 24 hours of receiving your request.